Cookies & Similar Technologies
Last updated: November 10, 2025
This Cookies Policy explains how LabPoint Limited (“LabPoint”, “we”, “our”, “us”) uses cookies and similar technologies (collectively, “cookies”) on our websites and digital services, and the options you have to manage them. This Policy should be read together with our Privacy Notice.
1) What Are Cookies?
Cookies are small text files placed on your device that help websites function, improve user experience, and provide analytics. Related technologies include local storage, pixels, tags, SDKs, device identifiers, and beacons. Some cookies are set by us (“first-party cookies”), others by third parties (“third-party cookies”).
2) How We Use Cookies
- Strictly Necessary: Required for core functionality such as page navigation, security, session management, load balancing, and forms.
- Preferences: Remember choices like language, region, or previously selected options so you don’t need to set them each visit.
- Analytics & Performance: Help us understand how visitors use our services, improve content, and diagnose problems (e.g., page views, referrers, device/browser info).
- Functional & Product: Enable enhanced features (e.g., media players, embedded content, chat widgets).
- Advertising (where applicable): Measure campaign performance and, if used, deliver more relevant content. We do not sell personal data.
3) Cookie Categories & Examples
Strictly Necessary
Examples: Session ID, Load balancer, CSRF protection
Typical Retention: Session or short-lived
Controller: First-party
Preferences
Examples: Locale/region, UI theme (light/dark), Saved form context
Typical Retention: Up to 12 months (varies)
Controller: First-party
Analytics & Performance
Examples: Page analytics, Referrer & UTM params, Performance timings
Typical Retention: 6–24 months (varies by provider)
Controller: First-party / Third-party
Functional
Examples: Embedded media, Chat widget, Feature flags
Typical Retention: Varies by feature
Controller: First-party / Third-party
Note: Exact cookie names, lifetimes, and providers may change as we improve our services. If you require a current list of cookies, contact info@labpoint.co.ke.
4) Your Choices & How to Control Cookies
- Consent Manager: Where available, use our on-site cookie banner or preferences center to accept/reject non-essential categories. You can change your settings at any time by revisiting the banner (look for “Cookie Settings” in the footer).
- Browser Controls: Most browsers let you block or delete cookies. See your browser’s help pages (e.g., Chrome, Firefox, Safari, Edge) for instructions.
- Do Not Track: Some browsers offer “Do Not Track” (DNT). While our services may not respond to DNT signals consistently across providers, you can still use our preferences center or browser settings to control cookies.
- Mobile Settings: Mobile OSes may provide ad tracking controls or reset options.
- Opt-outs (Analytics/Ads): Some providers offer opt-out tools. Links vary by region/provider; contact us if you need assistance.
Blocking or deleting certain cookies may affect site functionality (e.g., login, forms, saved preferences).
5) Legal Bases & Retention
Where required by law, we obtain your consent before placing non-essential cookies (e.g., analytics). We rely on legitimate interests for strictly necessary cookies to deliver core services and maintain security. Cookie data are retained only as long as needed for the purposes described, then deleted or aggregated/anonymized.
6) Third-Party Providers
We may use trusted vendors for analytics, error monitoring, performance, or embedded features. These providers may set their own cookies subject to their policies. We require appropriate data protection commitments from such vendors.
If you would like details about specific third-party tools used on a given site or app, contact info@labpoint.co.ke.
7) Children’s Data
Our public sites are not directed to children. Any use of cookies in clinical or research contexts involving minors follows applicable law, ethics approvals, and consent/assent requirements.
8) Changes to This Policy
We may update this Cookies Policy from time to time. Material changes will be posted here with a new “Last updated” date. Your continued use of our services after changes become effective signifies your acceptance.
9) Contact Us
Questions or requests? Email info@labpoint.co.ke. You can also learn how we process personal data in our Privacy Notice.